Organisations will have their own personal dashboard with every team registered. As payment is made and cleared, you will be notified on your dashboard that the team has paid and they’re ready to take the court/fields.

Can I easily issue refunds?

Yes, at the simple click of a button from your admin dashboard.

How long does it take for money to clear?

The benefit of partnering with Stripe is that the money clears in real-time, so you will know payments have been cleared before a team takes the field/court.

How do I know the payment is secure?

At Teampay, we have partnered with Stripe to offer the safest and most secure payment gateway to ensure your money is being delivered to your account.

How do I quit a team?

To quit a team, choose the team you wish to leave and then select the quit team option down the bottom. If you’re team captain you won’t be able to quit the team until you have been demoted from team captain. To be demoted from team captain, have another team captain select you and demote you from captain. Log out and lock back in and you will be able to quit the team.

Why did a payment fail?

A failed payment is indicated with a red ‘X’ sent to the player’s name. Almost all failed payments are due to insufficient funds or the teammate’s card details have expired. Before trying to process the payment a second time, be sure to get that teammate to check their account funds and card details.

Who can make payment for our team?

In a team payment that is split equally between players, only the captain can make payment on behalf of the team. We always recommend having multiple team captains in case one can’t make payment a particular week. In a per player game fee structure, both the player or team captain can process the payment on behalf of each player. If a player/parent has pre-paid for the game, this will be indicated on the captain’s screen so that they do not double-charge that player.

How do I join a team?

Before the season, each team will receive a unique team code to join your team. In the app, click ‘Join Team’, select the user you wish to join and then enter the unique team code.

Are my payment details Secure?

Teampay does not store your credit card details. All card information is stored and handled securely by Stripe (www.stripe.com) to ensure your security. Stripe holds a PCI Level 1 which is the highest possible level of online transaction security.

What do I do if I see a Red Padlock?

A red padlock is pin protection added by a player. This stops any unauthorised payment from being debited from that player’s account.

What if the payment fails again?

You can reallocate the remaining amount owing by clicking on the “Reallocate Remaining Amount” and selecting who you would like to cover the payment still owing.

As Captain, what do I do if a payment fails?

If a player’s payment has failed, the first step is to have the player/parent check their card details are up to date and there are enough funds in the account. After the parent has checked their account, you can select the Retry Failed Payment button to re-attempt payment for the failed payee(s). This will only attempt to take payment from anyone whose payment initially failed.

What happens if there is a forfeit?

If the other team has forfeited the game, you will receive a notification through the app to alert you to the change. The organisation will then either carry over your payment to the following week or refund the team payment.

How do I change team captain?

The first adult account to join the team defaults as team captain. To promote another team member to team captain, the current captain simply clicks on the teammate they wish to promote, then selects ‘Promote to team captain’. Make sure you get the newly promoted team captain to log out and log back in for it to take effect. Only Primary account holders can be made team captain, not child accounts.

What happens if two parents want to share the payments of their child?

If both parents want to equally share the payments of their child there are a number of ways this can be completed. Firstly, one parent can join the team and process the payments for the first half of the season, then the second parent can join the team for the second half of the season. Alternatively, you can register a reloadable Visa Debit card and both parents can ‘top-up’ the funds for game payment each week.

As a parent, do I make the game payment or does the team captain/manager?

For most teams, the team captain/manager will process the payment on behalf of all of the players. This will be debited from your nominated bank account and pooled with the rest of the team payment. If you do process the payment before the captain, it will display within the app that a payment has already been processed so that you are not selected for payment again.

How do I get started with Teampay?

Getting started with Teampay is easy! Simply sign up on our website, and one of our representatives will contact you to help with the setup and onboarding process. We offer personalised support to ensure a smooth transition.

How do I know when a team has made payment?