I didn't receive my tickets via email?
If you haven't received your tickets via email, please also check your ‘junk’ mail box. If the tickets still aren't there, please email support@teampay.com.au with your details including the event you purchased tickets for, date and the email address used to purchase tickets.
Can I print my tickets?
Yes, you can print your tickets any time and bring them with you to the event for scanning.
Why did I only receive 1 QR code even though I bought multiple tickets?
Your unique QR code is linked with the number of tickets purchased through your booking. When you scan in at the event, it will allow you to check in the names and tickets you purchased under that booking.
What if I booked a ticket for a friend but we are arriving at different times?
Simply email them a copy of the QR code and they can check in when they arrive. When scanning in, the event staff will ask for their name and check them in under their ticket.
Can I get a refund?
Yes, you can request a refund via support@teampay.com.au. All refunds will be subject to Teampay Tickets terms and conditions. Refund requests need to be made at least 24hrs before the event start time.
How long will it take for the refund to hit my account?
It can take up to 7 business days for your refund to be processed and the money sent back to your bank account.
Can I change a name on a ticket?
Yes, you can. Simply email support@teampay.com.au with the details and we will update the ticket details.
What if I arrive at the event and don't have access to my tickets or email?
The event staff will be able to manually search for your tickets via their device. You may be required to provide photo identification and relevant booking details to be granted access.
Is the Teampay Tickets website secure?
Yes, all information processed through the Teampay website is encrypted using the highest level of website security. All credit card processing is carried out through our payment gateway Stripe. Stripe maintains the highest level of credit card security (PCI Level 1) and is an industry leader when it comes to card security. You can read more about Stripe security here.